Posts Tagged 'Understanding'

Thank You (Now Get Out) – 7/20/10

Looking over the Ashuelot River

For a little bit of a change of pace, this week I am going to write notes to the people whom I have qualm (or not qualms) with.  There are always those people who define your experiences, whether you like it or not, and they must be recognized.

Road Rage
Believe it or not, I see you there in your car.  Sometimes, I am the one doing something wrong, but Rage… sometimes, it’s you.  How does it help either of us for you to lay on your horn and flip me off.  I see your mouth moving profusely… you probably had a few choice words for me.  Is there any point in saying “I’m sorry”?  Nobody got hurt, and I’m not angry that you decided to pass me in an illegal zone and get mad at me over it.  I don’t really see how you flailing at me is accomplishing anything.  You’re still mad, right?  And I now feel lousy because of a harmless error, maybe not even mine.  Next time, can you please focus on driving well, instead of lowering my self-esteem?

And the Moral of the Story Is…
If you come up to me and say “this is broken, fix it now” I’m going to be inclined just to get done what you need and worry about the details later.  Don’t insult my intelligence by claiming “start” means “stop” and “confirm” means “cancel”.  If you start flailing angrily at me and demanding I do something for you, I’m inclined to do it to make you stop flailing.  If you want to learn “how” to do it, don’t tell me I need to do it for you fast and then scold me for doing it wrong.  Oh, and for the record, I pressed “confirm” because the details entered were correct.  If you had given me half-a-second to speak instead of calling me ignorant and stupid, I’d’ve told you that.  As it was, I was inclined just to get rid of you.  If you’d been a little nicer, we’d’ve gotten on much better.

So Easy
Thank you so much for bringing a smile, and patience, too.  In a situation where most people would prefer to shoot me in the head for taking more than five minutes, you volunteered days and then were thrilled with the end result.  I’m so happy you were happy.  Really.  Hearing patience and appreciation means a lot.

It’s Nice to Be Nice
I heard about your day, and boy-oh-boy it sounds like you are ready to kick your feet up and read a good book for a while.  And even though I saw how frustrated you were on the phone with the third party, I also heard how nicely you were speaking too her.  When you explained to me that while the situation wasn’t ideal, the third party was doing the best they can and there’s no point in acting childish asking for more beyond someone’s means… that really struck me.  I hope your situation ended up resolving itself well, because I think after your humanitarian wishes, you deserve it.

But, It’s Free
Yes.  I see how much money you’re spending.  I am also aware of the coupon in your hand that would have given you a free camcorder if you had ordered this all online.  I’m really glad for your opportunity, but I’m not just being a jerk when I tell you I can’t give you that camcorder.  Outside of policy – not following which could get me fired – I simply don’t have that item here.  Honest.  I’m not hiding it in a dusty corner, squirrelling it away for myself.  I just don’t have it.  You can spend this money online instead, and get that camcorder, but no matter how nicely you ask or how many different ways you phrase it, it’s just not going to magically appear in my possession to give to you because you want it.  I’m sorry… it just isn’t.

Mister Grumpy Gills
Thank you so much for the blueberries yesterday!  They made me smile.  I ate some on my lunch break along with my Life cereal, and it was delicious.  You know, I see it all the time, inside, you’re not Mister Grumpy Gills at all.  You’re a very nice person who is tired of being walked all over.  I get that.  Believe me.  And just so you know, I enjoy working with you and joking around with you.  It’s a lot of fun, and don’t worry… I won’t tell anyone how much you smile.

To all the people out there, big and small, who made this week extraordinary and interesting in one way or another… I thank you.  I would love to hear stories about all those people that really stood out since last Tuesday!  Please share your experiences.  Every person leaves an imprint on our lives, and they deserve to be recognised.

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Thank You (Now Get Out) – 07/06/10

Nate in the Window

Due to the ungodly temperature of my bedroom and the burning sensation of my laptop on my lap, this week’s edition is going to be brief.  Although there were many I could nitpick at, I’m going to choose my two top, and my two most disappointing.  Ready?  Here goes:

Coach
I have talked to Coach twice this week and done work for him.  He has been very patient with me and listened to everything I said and been willing to compromise, especially on Independence Day when he came in with a large job for me to do.  I could definitely tell he saw me as a human, and not as a bumblebee, and I appreciated it.  He was also light-hearted and made our work together fun, instead of painful.

Your Fax Is Broken
You know, it’s really difficult to be on the phone and do anything.  So.  I’m not really sure you think you can send a fax while you’re talking on the phone line that it’s using.  I’m just saying, is all.  So for goodness sake, please don’t yell at me for the fax not going through- my machine is working just fine. Maybe you should hang up the phone?  Why are you on two phones at once, anyway?

Double Trouble
Saw him three times in the last two days and we can just banter back and forth.  It’s fun, and he comes into the store a lot, but I’ve never been able to just banter back and forth like that.  He expected a lot of me, but he expected it on my time, and not on his.  Again, I was recognised as a human being, which really earns top points in my book.  And I love how this guy knows my name, even though I rarely work with him.  Most people don’t take the time to get to know you.

Move Along
I’m sorry that the store is closing early today.  It’s a holiday, these things happen.  Me?  I’d like to be sitting by a pool or eating barbecue today.  I have warned you, nicely, that we are closing soon.  I’ve offered my own time and resources to help you get done what you need to get done.  Please don’t yell at me for being kind.  And please, don’t refuse to leave just to make me miserable for telling you the store is closing soon.  I didn’t make the rules.  As far as I’m concerned, you shouldn’t be making copies of your bank statements on a holiday anyway, you should be with your family.  Oh yeah.  And when I tell you we don’t stock something, I’m not lying, and I’m not hiding it from you.  You don’t have to ask everyone else you see.  It’s really not available.

Well.  That’s about it for me- I want to shut my laptop down and go have some Lucky Charms (dinner of champions, my friends).  Did you run into someone this week that made your day?  How about somebody who ruined it?  I’d love to hear all about it!


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something to think about

"You know, I don't know if you'll understand this or not, but sometimes, even when I'm feeling very low, I'll see some little thing that will somehow renew my faith. Something like that leaf, for instance - clinging to its tree despite wind and storm. You know, that makes me think that courage and tenacity are about the greatest values a man can have. Suddenly my old confidence is back and I know things aren't half as bad as I make them out to be. Suddenly I know that with the strength of his convictions a man can move mountains, and I can proceed with full confidence in the basic goodness of my fellow man. I know that now. I know it." ~ End of Act I in the musical You're a Good Man, Charlie Brown.

competing for the house cup

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