Thank You (Now Get Out) – 7/13/10

So guys.  I’ve been a slacker this week and haven’t been keeping good notes, so everything this week is coming from memory.  Yikes!  So, what I remember of it (and if I don’t remember, it’s probably not worth my time, ja?)… the good, the bad, and the ugly.

Cruisin’ Through Confusion
Confusion comes in a few shapes; this last week, I saw it in two:  snobbery and panic.  Confusion tends to be rude because the answers are elusive, and it doesn’t have the patience to be confused.  Panic!Confusion was a woman who bustled into the store half and hour before closing, saying she needed UPS overnight.  There are a few problems with that, one simply being that our UPS wasn’t going to be picked up again until the next day’s afternoon… which wouldn’t fit in her schedule.  In explaining this to her, she said “I don’t understand” and “that doesn’t make sense” a lot.  I’m generally pretty good at explaining things, so after about seven tries, and me apologising that I couldn’t do her a favor… it’s not that I’m a terrible person, it’s that I can’t call up UPS central and tell them to send down an emergency truck, someone has to get something somewhere stat… after all that, she grumped off.  Snobbery!Confusion was similar in giving me angry/confused glares and interrupting in the middle of an explanation to declare “I don’t understand”.  There aren’t many ways I can explain that I can’t bleed off a page; the machines require a small margin and changing that is completely out of my control.  He stuck around to badger me long enough to hold three other people up in line and complain about the price (after I gave him a nice break).  Oh, and Snobbery!Confusion… don’t jump over my counter and grab stuff.  That’s really rude.  Honestly, though, I sometimes wonder if Confusion declares “I don’t understand” as a testier way of saying “I don’t like what I’m hearing.”

Sleaze
I received a phone call last night that went like this:

SLEAZE:  How much are your copies?
ME:  49-cents.
SLEAZE:  That’s outrageous.  That’s absolutely absurd.  That’s robbery, that’s what that is.
ME:  Well, sir, we can price match.
SLEAZE:  Excuse me?
ME:  Price-match.  Basically, if you find another brick and mortar store anywhere in the world that is making the same exact thing… same size, same materials… if you can get a photocopy or a print out of their price, we’ll match it for you.
SLEAZE:  What do you mean?  You mean you’ll match another store?
ME:  Yes, sir.  But it’s can’t be like, freecopiesonline.com, it has to be a brick-
SLEAZE:  That’s so sleazy.  You’re a sleazebag.
ME: I’m so-?
SLEAZE: *slams down phone*
ME: O.o

Yep.  Um, I’m not trying to sound cynical, I’m genuinely asking here… doesn’t every store in the world price-match?  I’m not just talking, like, copies.  I mean everything.  If WalMart has Joe’s Sausage for $4.99, but Price Chopper has that same package of Joe’s Sausage for $3.99… don’t they price match?  Is what we’re doing so evil?  …  Besides, we’re not telling you to ditch the other store.  And I don’t make the guidelines.  Sleaze really bummer me out last night.  I mind his name calling and accusations less than him hanging up in my ear, though.

Hey, ‘Sup?
This guy was featured week of June 22, but I’m bringing him back again, because I really want to underline his progress.  Recently, there was a lot of drama in this guy’s life.  He redefined the phrase “the shit hit the fan”.  Last night, he was practically giddy.  I don’t think he’d like me using that word, but it’s true.  He was smiling, laughing, helping, having good conversation.  Whatever high road he’s on, I hope that he stays there for a while.  It’s true that a smile rubs off, if you’re open to letting it.  It was sure nice to see him smile last night.

BFG
Unlike Roald Dahl’s BFG, this Big Friendly Giant lets  people see his “friendly” as infrequently as possible.  Granted, this may be because I generally see him in a situation where he is unhappy, so he’s more of a Big Grumpy Giant.  But I learned something about him a few days ago that touched me.  He’s getting married in the fall, and he’s selling his motorcycle to help pay for the honeymoon.  He loves that motorcycle, and I was touched by his gesture.  It seemed like a really selfless thing to do.

A Need for Public Phones
There’s this guy who comes in every once and a while.  He makes me really uncomfortable.  He’s just a really dirty person.  He smells, and he looks very obviously dirty and decrepit.  And no.  He’s not homeless.  He waves big bills around like crazy.  He decided to come in and use the telephone on our fax machine to make a personal call.  We usually don’t mind, as long as people make it quick, since it ties up the fax machine.  This time, though, he was using the phone for an hour.  And there was a line for the fax machine (of course, right?).  We were trying to thin out the line… when… shazaam!  Our incoming fax machine broke.  We fought with it for about half an hour before giving up and throwing it away.  Meanwhile, there’s a line of angry people who want their faxes sent.  Public Phones won’t get off the phone.  And we can’t ask him to leave, because technically he’s not doing anything wrong.  Even though he’s a non-paying customer holding up paying customers.  So we’re stuck.  Getting fussed at from the people waiting in line while we try to set up a new fax machine for incoming faxes.  Getting fussed at by Public Phones, who doesn’t like being rushed.  Yarr.  Sometimes, you can’t win.

That’ll be all of interest or consequence that I can remember.  Three really frustrating things in the last six-seven days, not too bad.  I hope everyone else has had a fabulous week, full of delightful people.  And hey, if you’ve got any shining angels, I’d love to hear about them!  Share your stories: good, bad, and ugly.

P.S.  I just learned the difference between motels and hotels.  Motels you enter your room from the outside, hotels from the inside.  Learn something new every day.

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something to think about

"You know, I don't know if you'll understand this or not, but sometimes, even when I'm feeling very low, I'll see some little thing that will somehow renew my faith. Something like that leaf, for instance - clinging to its tree despite wind and storm. You know, that makes me think that courage and tenacity are about the greatest values a man can have. Suddenly my old confidence is back and I know things aren't half as bad as I make them out to be. Suddenly I know that with the strength of his convictions a man can move mountains, and I can proceed with full confidence in the basic goodness of my fellow man. I know that now. I know it." ~ End of Act I in the musical You're a Good Man, Charlie Brown.

competing for the house cup

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